OET Speaking (PHARMACIST)

                                         OET Speaking

 

Setting: Community Pharmacy

PHARMACIST: The patient in the pharmacy is requesting another bottle of nasal decongestant to treat his/her blocked nose, the result of a recent cold. He/she has been using the nasal spray for around two weeks and feels that the blocked nose isn't getting better. You believe this person may be experiencing rebound congestion because he/she has used the nasal spray for more than a few days in a row.


* Confirm the purpose of the visit

* Explain to the patient why blocked nose may not be getting any better (e.g., prolonged use of the spray irritates the mucous lining of the nose; causes vasodilation of the arterioles, that is, widening of the small blood vessels.

* Convince the patient that the nasal spray is not the best option . Explain rebound congestion will persist while the spray is used. 

* Find out what the patient knows about saline spray.

* Explain the advantages: saline spray is a substitute for the decongestant; can help nasal mucosa to recover, break habits of using decongestant. 

* Advise the patient to return if the problem persists to discuss options  (e.g., further medical advice)


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