OET Speaking (PHARMACY)

                                   OET Speaking (PHARMACY)


Setting: Community Pharmacy


PHARMACIST: You have dispensed a tricyclic antidepressant  tablet for the client. The drug ordered has significant anticholinergic side-effects, especially sedation. The client has returned claiming that the wrong tablets have been dispensed. 

TASK

* Confirm the reason for  the visit

* Explain that the correct medication has been despensed and find out why the client believes that there has been an error.

* Reassure the client about the doctor's intensions of prescribing the drugs and yours in dispensing it ( e.g., this is a sedating drug, although classified as anti-depressant, often prescribed for sleeping difficulties.)

* Find out what further information you can provide. If necessary, offer to show the client the prescription to prove that you have correctly dispensed the medication.

* Try to persuade the client to accept the medication.



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