Letter Writing, IELTS Task 1, General.


 IELTS Letters



Letter 16.
(Complaint Letter)

You have ordered a product on a website, but received a different one.  Write a letter to the company. 
In your letter:
* Describe the product you ordered
* Explain why you are not satisfied with what you received
* What actions do you expect them to take.

Begin the letter as:
Dear Sir/ Madam,


Sample Answer

Dear Sir/Madam,

I am writing in regard to a fridge I ordered on your website three weeks ago, and the order number being C 97466, dated 20 January 2022. However, I am disappointed that I received something entirely different from what I ordered. (Bullet point1.)

As can be seen from my order, I placed the requirement for a blue-colored refrigerator of of 2000 cc; however, the item I received was a green-colored fridge of 1000 cc. Moreover, it has none of the features I was looking for, such as the position of the freezer. I am a working woman, and as you could guess, a fridge is an indispensable equipment these days. (Bullet point 2.)

To resolve this issue, I would like to receive a free return authorization from your company for the product you sent me in error, and I request you to sent me the item as I have ordered. If it is out of stock, please refund me the the full amount to my credit card. I expect to receive a confirmation letter from your side within three business days. (Bullet point 3)

I am looking forward to hearing from you soon. (Conclusion)

Yours sincerely

Rita Smith



( Note: This sample satisfies all the requirements of Marking criteria, Public version).




Letter 15
(Acceptance)

A friend has offered you some work in his company. You are currently employed and not able to start for three months. Write a letter to your friend. In your letter:

* give details of what you know about his company
* explain your current situation
* give answer to the offer and explain why

Letter 14
(Resignation)

You have decided to resign from your work in order to try a new field. Write a letter of resignation to your boss. In your letter:
 
* explain why you are resigning
* Explain what you have learnt from the current job and how you feel about leaving
* ask for a reference 

Letter 13
(Complaint)

A work is being done on the street where you live. The noise is disturbing you. Write a letter to your local authorities. In your letter:

* introduce yourself
* explain what the problem is
* suggest solution to the problem

Letter 12
(Reference  Letter)

You are applying for a job and need a letter of reference. Write a letter to your former teacher. In your letter:

* give details of the job
* explain why it is important for you
* suggest what information your teacher could put in the reference.

Letter 11

Your friend recently moved to the same town you live in. Write a letter to him/her inviting him/her to go to the gym together. 
In your letter:

* Describe why you go to this gym
* Say what part of the gym you recommend
* Explain why you think it is suitable for your friend. 

Letter 10

Write a letter to the Manager of a cinema about a jacket you have left behind after the film. In your letter:

* Describe the jacket
* Describe where you were seated
* Explain what you want to be done

Letter 9

Informal letter

You have been invited to the engagement party of a friend from another country. You cannot go but you have bought a gift for him/her. Write a letter to this friend. In your letter:
* Say how you feel about the engagement
* Explain why you cannot go
* Tell your friend about the gift you have bought for him/her. 
Write at least 150 words in 20 minutes.


Model Answer:


Letter 8
Complaint Letter

Here you are given a situation that you wish to be resolved, such as a bad service at a hotel, shop, restaurant or other places or a faulty goods you have bought. 
In a complaint letter there are two points you have to take care:
* Explain the problem
* How it will be resolved.

1. Introduction.
A complaint letter can be formal or informal,  depending on which you have to use the language.
However, there are some common phrases that can be used in all complaint letters:
* I am writing in order to complain about......
* I am writing to complain about ......
* I am writing to express my dissatisfaction about.....

2. Introduce the complaint

3. Demand action

4. End the letter. 

Given below  is a  typical complaint letter.

You have bought a new camera but when you got it home, you found it had some problems. You returned the camera and spoke to the company representative a week ago, but the camera has not been repaired.  Write a letter to the company. In your letter: 
* Introduce yourself
* Explain the situation
* Say what action you would like the company to take.


(You have to address all the three bullet points to satisfy the Task Achievement).

Model Answer:

Dear Sir/Madam,

My name is William Smith and I am writing  to you regarding a Canon camera I purchased at your supermarket on the 5th of January 2022. (Bullet point 1)

The camera worked well in the shop; however, upon returning home, it was evident that the shutter mechanism was not functioning properly. Moreover, there was a scratch on the lens. Therefore, I returned the returned it to the shop the same day and registered a complaint to the company representative. I was assured that they would look into the matter and get back to me in a few days. ( Bullet point 2.)

However, it has been a week and when I contacted the shop again, I was not given a satisfactory reply. As I  am sure you will understand, it is not acceptable approach and I would like to request that I be given full refund of the item I purchased, should I not receive the repaired item within five days . ( Bullet point 3)

I look forward to hearing from you. ( Conclusion) 

Yours sincerely,

William Smith.


Examiner's comments:

Task Achievement: Meets all the requirements. The three bullet points have been covered, each has been extended with further relevant explanation.  Tone is consistent throughout the letter.

Coherence and Cohesion: Paragraphing is appropriate and ideas have been organized logically. Cohesion within/between sentences  and paragraphs is appropriate.

Lexical Resource: Word forms and Spellings are accurate. There is a range of vocabulary and collocate well.
 
Grammatical Range and Accuracy: There is a mix of simple, compound and complex sentences and a fine control of grammar and punctuation. 


 
Letter 7.

You recently saw an advertisement in a news paper seeking volunteers to do unpaid works with local children. You are interested in it . write a letter to the head of the orgnisation. In your letter :
* Express your interest
* Ask for the details of work to be done
* Let them know when you are available.
(Asked in Japan on 14 January 2022)


 Letter 6

 

 You are experiencing financial problems and want to ask your landlord if you can pay your rent late. Write a letter to your landlord. I your letter explain:
* why you cannot pay the rent now
* When you will pay
* How you will ensure you can pay your rent in the future.

Letter 5.

Your photography recently won a competition and will be shown in an exhibition. Write a letter to one of your friends. In your letter:
*Describe the photograph you sent for the competition
* Tell him/her where the exhibition would be held
* Invite him/her to the exhibition.
(Asked in Ohio on 4 January 2022)

Letter 4.

IELTS , Pakistan, 30 December 2021

You live in an area where some sports facilities are needed for people of your age group.
Write a letter to the local authorities. In your letter:
*Mention the existing facilities
* Ask for more facilities to be built
* Explain how these facilities are useful to the people of your age group.


Letter 3

You are going to spend a vacation in a city in a foreign country. You have never been there before. However, your cousin has a friend  who lives there.
Write a letter to the friend. In your letter:
* Introduce yourself
* Say why you are making this trip
* Ask some questions about  the city. (eg. places to see, things to do,  things to buy etc.)

Writing Task 1.

Modern technology such as personal computers and the internet have made it possible for people to do their work from home at least part of the time instead of going to an office everyday. 
What are the advantages and disadvantages of that and you think the advantages outweigh the disadvantages?

(Asked in the Bemax Central Mock Test on 4 January)



Letter No. 2.
(3 January 2022)

You are moving home. Write a letter to your neighbors to  say good bye to them and thank for their help during your stay. In your letter: 

* Explain how they helped
* Say what you will miss the most about  the area you lived
* Invite them to visit where you live.

Write at least 150 words





Letter No.1
1. January 2022


You want to arrange a conference for your company  and you need to ask one of your colleagues to give a presentation in this conference. Write a letter to your colleague. In the letter include:

* Details about the conference
* Why you want your colleague to give the presentation 
* What arrangements you will do for this conference.

Write at least 150 Words.






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