IELTS Writing Task 1, General, Complaint letter

 

Letter 8
Complaint Letter

Here you are given a situation that you wish to be resolved, such as a bad service at a hotel, shop, restaurant or other places or a faulty goods you have bought. 
In a complaint letter there are two points you have to take care:
* Explain the problem
* How it will be resolved.

1. Introduction.
A complaint letter can be formal or informal,  depending on which you have to use the language.
However, there are some common phrases that can be used in all complaint letters:
* I am writing in order to complain about......
* I am writing to complain about ......
* I am writing to express my dissatisfaction about.....

2. Introduce the complaint

3. Demand action

4. End the letter. 

Given below  is a  typical complaint letter.

You have bought a new camera but when you got it home, you found it had some problems. You returned the camera and spoke to the company representative a week ago, but the camera has not been repaired.  Write a letter to the company. In your letter: 
* Introduce yourself
* Explain the situation
* Say what action you would like the company to take.

(You have to address all the three bullet points to satisfy the Task Achievement).


Model Answer:

Dear Sir/Madam,

My name is William Smith and I am writing  to you regarding a Canon camera I purchased at your supermarket on the 5th of January 2022. (Bullet point 1)

The camera worked well in the shop; however, upon returning home, it was evident that the shutter mechanism was not functioning properly. Moreover, there was a scratch on the lens. Therefore, I returned it to the shop the same day and registered a complaint to the company representative. I was assured that they would look into the matter and get back to me in a few days. ( Bullet point 2.)

However, it has been a week and when I contacted the shop again, I was not given a satisfactory reply. As I  am sure you will understand, it is not acceptable approach and I would like to request that I be given full refund of the item I purchased, should I not receive the repaired item within five days . ( Bullet point 3)

I look forward to hearing from you. ( Conclusion) 

Yours sincerely,

William Smith.


Examiner's comments:

Task Achievement: Meets all the requirements. The three bullet points have been covered, each has been extended with further relevant explanation.  Tone is consistent throughout the letter.

Coherence and Cohesion: Paragraphing is appropriate and ideas have been organized logically. Cohesion within/between sentences  and paragraphs is appropriate.

Lexical Resource: Word forms and Spellings are accurate. There is a range of vocabulary and collocate well.
 
Grammatical Range and Accuracy: There is a mix of simple, compound and complex sentences and a fine control of grammar and punctuation. 


___________ The End___________


Dr Vijay C Nair
Whatsapp No:  7356858467







































































Comments

Post a Comment

Popular posts from this blog

IELTS Writing task 2- ESSAY WEEK

  Task 2 Essay Week Sample Essay 1.Agree/Disagree You have 40 minutes answer. Write at least 250 words. Society would benefit from a ban on all forms of advertising because it serves no useful purpose, and can even be dangerous.   To what extent do you agree or disagree? Answer. Thanks to the exponential growth of science and technology, advertising has become ubiquitous; however, it is often argued that it should be banned because adverts  are futile and hazardous. (Paraphrase) . In this essay, I totally disagree with the notion and validate my opinion that despite a few minor demerits, advertising is not only beneficial but also inevitable. (Thesis). To embark on , there are multiple ways how advertising plays a crucial role in the society and why it cannot be ignored. {Argument]   Firstly, it is a major industry offering employment opportunities to hundreds of thousands of people both directly and indirectly. Secondly, the very existence and thriving of  bu...
Read more

Vocabulary for this Week - 2

  Vocabulary for this Week - 2 [When preparing for OET Reading, it's essential to expand your vocabulary beyond medical terms. Here are some useful vocabulary words and phrases that can help you tackle unfamiliar expressions and improve your reading comprehension.] 11. To conduct a medical trial: To take or carry out a a task. Example: In the research Institute, they are planning 'to conduct a medical trial to evaluate the efficacy of new drug for treating hypertension.  12. To stiffen: To become firm or rigid. Example: The tailor used starch to stiffen the collar of her shirt. 13: Ambulate: To walk or move around. Example: The patient needs to ambulate in order to regain strength. 14. Landmark study: A significant and influential research study. Example: A recent landmark study published in the New England Journal of Medicine has revolutionized  our understanding of diabetes management. 15. Findings: The results or conclusions of a study. Example: Based on the diagnostic...
Read more

Task 2, Advantage /Disadvantage, Model Answer

  IELTS Task 2 Advantage/Disadvantage.  Model Answer. In some countries, children are often told that  they can achieve anything if they try hard enough. What are the advantages and disadvantages of  giving such a message?  Structure Para graph 1. Introduction. * Paraphrase the general statement. * Thesis statement. [In this essay I will dwell on the advantages of it including ...... and ........ and disadvantages such as ....... and ........ . In my opinion even though there are a few minor demerits, the merits are more.] Paragraph 2. Body para 1. * To embark on, ..... (state two advantages). * Explain each in a sentence. * Give an example for any one. * Conclude BP1 Paragraph 3. Body para 2 * On the flip side, this problem is not without any demerits. (give 2 demerits)  * Explain each in a sentence. * Give an examp;e for any one. * Conclude BP 2 Paragraph 4. Conclusion.   *To conclude, ....... (re-phrase the paraphrase of introduction.) * Rephra...
Read more