IELTS Speaking for the Day -23

 IELTS Speaking for the Day-23


Part 1

1. Could you please tell me your full name?

2. Where do you come from?

3. How long have you been living there?

4. Are you a student or do you work?

5. What kind of work/study do you do?

6. How do you feel after a day's work/study?

7. Have you ever received an interesting gift frombody?

8. Who gave it and what it was?

9. Have you ever given a gift that you you made yourself to someone?


PART 2 Cue Card

Describe a bad service you received from a company. You should say:

* what it was

* when it happened

* who gave you the bad service

* and explain how you felt about it


PART 3 Discussion

1. What are some common issues people face with online purchases?

2. How could these be addressed?

3. Do you believe that online reviews and ratings can be trusted?

4. In your opinion, what measures should online companies take to ensure customer satisfaction ?

5. Is the risk of receiving poor service or product higher for online purchases?

6. What role does social media playin improving customer service?


PART 3 Discussion - Sample Answer


1. What are some common issues people face with online purchases?

Ans: Well, I think, although online shopping has become increasingly popular, it also comes with its fair share of challenges.

Firstly, getting refunds for cancelled orders and returns can can be a major issue. It's true that famous online retailers like Amazon usually process refunds promptly, smaller retailers might take longer or require several follow-ups with customer service. 

Fake reviews on online stores is another issue and trusting them can be tricky. Also, technical issues with electronic products can be frustrating. Getting timely and effective after-sales service is crucial for customer satisfaction.

2. How could these be addressed?

Ans: Well, it's an interesting question. I think, addressing the common  issues faced during online purchases involves a combination of proactive measures and informed decision-making. 

First of all, be familiar with your rights as a consumer. Laws protect one when buying goods or services online. For instance, you have the right to cancel within 14 days and return faulty products.

Ensure that product details match your expectations and check colour, size, features and specifications. If the received item doesn't match the description, contact the customer service promptly. I think, being an  informed and cautious shopper can significantly enhance your online shopping experience.


3. Do you believe that online reviews and ratings can be trusted?

Ans: Well, I guess, reviews and ratings are a valuable resource; however, it's essential to approach them with a critical eye.

Those reviews that overly praise a product or service without providing specific details can be fake. For instance, phrases like, "it changed my life" or "amazing" might indicate paid service.

At the same time, some  reviews are genuine. Better, use your judgment and consider multiple sources before making decisions based on online reviews.


4. In your opinion, what measures should online companies take to ensure customer satisfaction ?

Ans: I think, regularly assessing customer satisfaction by directly asking customers to rate their experience is a very good measure.

Using social media interactions is another good wau to ensure customer satisfaction, and promptly address customer service issues. 

For example, encourage customer loyalty and repeat repeat purchases.


5. Is the risk of receiving poor service or product higher for online purchases?

6. What role does social media playin improving customer service?



NOTE: 

In PART 3 Discussion, go on speaking until the interviewer stops you and don't just answer and stop. Display your best English, instead. 

In Part 3, it is quite possible that you have to speak about something you have never heard of. If you don't know the subject, tell the examiner soon, so he could ask you another question. Mind you, if you don't tell him and start trying to speak, he might think that it is not a knowledge problem, but a language problem.



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