IELTS SPEAKING for the Day -2

 IELTS SPEAKING for the Day -2

PART 1

1. Could you please tell me your full name?

2. Can I see your ID, please?

3. Are  you a student or do you work? 

4. Where do you come from?

5. Do prefer working in a crowded place or a quiet place? 

6. Do you like spending your vacations in a crowded place or a quiet place? 

7. How often do you wear sunglasses?

8. Have you ever bought a sunglass for someone?

9. What type of people wear sunglasses in your area?

PART 2 Cue Card

Describe a time when you saw someone complain in public (in a restaurant or store). You should say:

* who the person was

* what the complaint was about

* where it happened

* and explain how you felt about it

PART 3 Discussion

1. What do people usually complain about in public places?

2. When people complain, do they usually do verbally or in writing?

3. Do you think social media has changed the way people complain about services or products?

4. Do you think it is important for businesses to address the complaints of customers?

5. How do you think complaints should be handled to ensure customers are satisfied?

6. When someone is complaining in an aggressive way, should they be punished, in your opinion?

PART 3 Discussion topics:

(Possible answers)

1. What do people usually complain about in public places?

People usually complain about things that they feel powerless to control and don not expect to change. Some common ones are:

* Rising prices and services

 * The weather and its effects on travel, health or mood

* Public manners and etiquette of other people

* Other people's driving habits and traffic conditions

* Encounters or experiences with rude or incompetent staff , faulty products or poor services.

* Bodily and mental discomforts, such as aches pain, stress or boredom

 

2. When people complain, do they usually do verbally or in writing?

That's an interesting question because different people may prefer different modes of communications when expressing their dissatisfaction. However, some possible factors could be:

* The urgency of the issue. If someone wants to get a quick response, they might choose verbally because it is faster and more direct. However, if it is not a time-sensitive matter, they might opt for a written complaint.

* The severity of the issue: If someone is very angry or upset about something, they might vent out their emotions verbally because it is more expressive. However, if the issue is not serious or complex they might choose to write a formal complaint.

* The relationship with the recipient: If someone has a good rapport with the person or organisation they are complaining to, they might feel more comfortable to speak to them directly and verbally. However, if the relationship is strained or distant, they might prefer writing a complaint in a more formal way.

3. Do you think social media has changed the way people complain about services or products?

Well, without any doubt, social media has changed the way people make complaints as well as the way  businesses handle them. Here are a few ways:

* Social media has made complaints more public and visible. Customers can, now, share their negative experiences with a large audience, which can affect the reputation and image of the business.

* Social media has increased the expectation and pressure for businesses to respond quickly and effectively to complaints. Customers want to be acknowledged, apologised to and offered a solution in a timely manner.

* Social media has enabled more feedback and engagement between customers and businesses.  

 4. Do you think it is important for businesses to address the complaints of customers?

Well, I think that it is highly important for businesses to address the complaints of the customers, because the customer complaints provide valuable feedback and insight into how to improve the product or service. Customer complaints can be useful in several ways, such as they : 

* highlight the key areas where the products or service need improvement

*provide insights into how supportive are the employees

* enhance the reputation of the company. 

Therefore, complaints are not a negative reflection of the businesses, but an opportunity to grow and learn from the customers.

5. When someone is complaining in an aggressive way, should they be punished, in your opinion?

Well, different situations may require different responses. Some possible factors to consider are:

* Reason and context of the complaint. Is it respectful or disrespectful? Is it constructive or destructive? Is it calm or angry? Is it polite or rude?

* The impact and consequence of the complaint. Does it affect the well-being or performance of others?  Does it violate the rules?

Depending on these factors, some possible solutions are:

* ignoring or avoiding the complaint, if it is irrelevant.

* listening and empathising with the complainer, if it is valid. 

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